We transformed an outdated system into a seamless, customer-focused platform, simplifying domain and hosting management for a better user experience.
Chillidog Hosting provides easy-to-manage hosting services that match businesses as they scale, and save them time and energy. It supports RapidWeaver, WordPress, and Weebly with a suite of products for almost every personal and professional website. With thousands of happy customers all over the world, it’s constantly expanding its reach.
Chillidog Hosting’s outdated WHMCS system was difficult for customers to use and costly to maintain, leading to a poor user experience and operational inefficiencies.
We built a modern, user-friendly application using Laravel, integrating it with the existing WHMCS system to streamline domain management, hosting services, and payments.
The new platform simplifies operations and provides a scalable solution for Chillidog Hosting’s growing business needs.
Lucky Media is an outstanding group to collaborate with. They’re trustworthy, reliable, and passionate about their work. I’d highly recommend them for any organization seeking value and, most importantly, results.
Gregory Barchard
Owner @ Chillidog SoftwareLet’s chat
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Chillidog Hosting faced significant challenges with its outdated WHMCS system, which were reducing customer satisfaction and hindering growth.
- Poor user experience: The old system had a clunky interface, making it difficult for customers to manage domains and hosting services.
- High maintenance costs: The legacy PHP codebase was inefficient and costly to maintain.
- Limited flexibility: The system couldn’t adapt to modern hosting needs, and migrating to a new provider was not feasible.
- Inconsistent API documentation: The WHMCS API was poorly documented, making integration and updates a challenge.
To address these challenges, we developed a modern web application using Laravel, Inertia, and React. Here’s how we transformed Chillidog Hosting’s platform.
We redesigned the platform with a clean, intuitive interface, making it easy for customers to manage domains, hosting services, and payments. The new system is responsive, ensuring a seamless experience across devices.
Why this matters: A better user experience leads to higher customer satisfaction and engagement, which is crucial for business growth.
Technical deep dive: We used Laravel, Inertia, and React to create a dynamic, real-time application that syncs data seamlessly with the WHMCS system. This combination allowed us to deliver a fast, user-friendly interface.
We simplified the domain registration process, allowing users to search for domains, check availability, and complete purchases in just a few clicks. The system also integrates with the Enom API for advanced domain management features.
Why this matters: Simplifying domain management reduces friction for customers, making it easier for them to establish an online presence quickly and efficiently.
We integrated Stripe for secure, hassle-free payments. Customers can now pay invoices, add funds, and easily manage subscriptions.
Why this matters: Secure payment processing builds trust and ensures a smooth transaction process, which is essential for customer retention and revenue growth.
Technical deep dive: Stripe’s robust API allowed us to create a secure payment system that stores payment details on Stripe’s servers, ensuring compliance and reducing risk. (blog post coming soon)
The new platform offers a variety of hosting packages, with options for US or EU servers. Customers can easily purchase and manage hosting services, along with add-ons like email security and website backups.
Why this matters: Offering flexible hosting options and add-ons allows customers to tailor services to their needs, enhancing their overall experience and satisfaction.
We built a user-friendly support system that allows customers to submit and manage tickets effortlessly. This ensures quick resolution of issues and enhances customer satisfaction.
Why this matters: Efficient support systems improve response times and customer satisfaction, which are key differentiators in the hosting industry.
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The new platform delivered significant benefits for Chillidog Hosting and its customers:
- Improved customer satisfaction: The intuitive interface and streamlined processes led to a better user experience, reducing frustration and increasing engagement.
- Operational efficiency: The modern system reduced maintenance costs and simplified operations for Chillidog Hosting.
- Scalability: The platform is designed to grow with Chillidog Hosting’s business, allowing for easy updates and new features.
- Enhanced security: Secure payment processing and robust authentication ensure customer data is protected.
- Better support: The new ticket management system improves response times and customer support efficiency.
25%
Improved user experience
40%
Better support rate
70%
Faster loading time
99%
Uptime
Our approach focused on understanding Chillidog Hosting’s unique challenges and delivering a solution that prioritized user experience and operational efficiency. By using modern technologies and seamless integrations, we created a platform that not only solved immediate issues but also positioned Chillidog Hosting for long-term success.
Let’s chat
Book a free call and have a no-strings-attached talk about your ideas.
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